Company Description
At Catch Vibe Voice, we specialize in building impactful advertising strategies that connect brands with real audiences. Our team thrives on creativity, precision, and results—combining strategic thinking with bold execution. We believe in developing talent, encouraging innovation, and creating an environment where professionals can grow and make a meaningful impact.
Job Description
We are seeking a Customer Support Specialist to join our growing team in Birmingham, AL. In this role, you will serve as a key point of contact for customers, ensuring their questions are resolved efficiently and their experience with our services remains positive and seamless. This position is ideal for individuals who are detail-oriented, solution-focused, and passionate about delivering excellent service.
Responsibilities
Provide timely and professional support to customers via phone, email, or internal systems
Address inquiries, concerns, and service requests with accuracy and care
Maintain clear and detailed records of customer interactions
Collaborate with internal teams to ensure smooth issue resolution
Uphold company standards for communication, quality, and professionalism
Identify opportunities to improve customer experience and service processes
Qualifications
Strong verbal and written communication skills
Ability to remain professional, organized, and calm in fast-paced environments
Excellent problem-solving and time management abilities
Attention to detail and commitment to accuracy
Comfortable working independently and as part of a team
Additional Information
Competitive salary ($49,000 – $53,000)
Opportunities for professional growth and career development
Supportive and collaborative work environment
Skill-building and continuous learning opportunities
Stable full-time position with long-term potential
