Company Description
Discover Sofitel Sydney Darling Harbour
Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.
At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.
Inspiration, Recognition & Reward
As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.
Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a culinary leader within a culture that celebrates excellence, individuality and ambition.
Job Description
As the Club Millésime Supervisor, you will be a key ambassador of Sofitel’s Passion for Excellence, delivering personalised luxury service with flair, professionalism, and a genuine “can-do” attitude that embodies the art of French hospitality.
Guest Experience & Service Excellence
Lead by example in providing attentive, refined, and personalised service, ensuring guests’ needs are anticipated and responded to promptly in line with Sofitel Luxury service standards.
Operational & Service Leadership
Oversee the daily presentation and delivery of Food & Beverage within Club Millésime, maintaining the highest luxury standards while continually introducing new concepts and service enhancements.
Collaboration & Communication
Foster strong working relationships across all hotel departments, attending briefings and meetings to ensure seamless communication that supports both guest satisfaction and hotel operations.
Financial & Administrative Support
Support the Club Millésime Manager with budgeting, stock control, payroll, P&L, forecasting, roster creation, and departmental reporting, ensuring operational efficiency and commercial awareness.
Team Development & Guest Feedback
Assist with training and development of the team, while managing guest feedback platforms such as TripAdvisor, Trust You, Medallia, and comment cards to continuously enhance the guest experience.
Qualifications
- Demonstrated experience in premium or luxury bar, lounge or restaurant operations, ideally in a leadership role within a five-star environment.
- The power of innovation and a passion for guest service and engagement to personalize experiences and resolve issues with professionalism and finesse.
- Solid understanding of beverage operations, including wine and champagne knowledge, stock controls, revenue reconciliation and POS accuracy.
- The ability to work in a diverse team and be the real deal acting as an ambassador for the Sofitel brand.
- Possession of a current and valid Responsible Service of Alcohol (RSA) certification.
- Flexible and reliable, with the ability to work a rotating roster including weekends and public holidays.
Additional Information
Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.
Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.
