Company Description
IKEA's vision is to create a better everyday life for the majority of people. We do this by offering a wide range of well-designed, functional home products at such low prices that as many people as possible have access to them.
We are determined to bring a little bit of Sweden to Mexico.
Job Description
Purpose of the job:
- Responsible to secure the service execution is done at the right time, with right quality and to the lowest possible cost.
- Monitoring the daily operations of the vendors.
- Perform manual tracking numbers on the vendor system to be able to process the services until the vendor is fully integrated into our system.
- Support the stores and other business units to meet the client requirements related to the IKEA services offer.
Responsibilities of the job:
- Run daily reports for internal or external use.
- Answer to client requests with a sense of urgency.
- Oversee all field operations when needed.
- Daily follow up with vendors of service orders (parcel, truck, assembly, returns, additional services, B2B, time slots) to ensure the fulfilment of the services.
- Daily follow up on special orders and work closely with internal areas of B2B and planning hub to ensure the proper fulfilment of the services.
- Optimise processes to ensure continuous improvements on the services.
- Schedule monthly meetings with TSP to provide feedback.
- Work closely with the IKEA store CR team, MCDC Outbound team and Customer Contact Centre to provide solutions and promote a work team environment focus on customer experience.
Qualifications
Motivation:
- The IKEA values truly reflect personal values.
- A desire to contribute to a positive shopping experience for our customers by organizing the services in such a way that the right quality and/or quantity is delivered at the right time.
- Must have initiative to solve problems and propose improvements on the everyday work.
- Passion for logistics and working in a fast paced, constantly changing retail environment.
- Strong verbal and written communication skills.
Knowledge:
- Advanced MS Excel software knowledge.
- Good analytical and follow up skills.
- Ability to understand, process and summarize large amounts of data in a simple way.
- Relevant experience in transportation and Services sourcing and operations.
- General knowledge of supply chains and logistics demands and processes.
- Experience dealing with external business partners.
- Previous involvement in warehousing a plus.
- Ability to work independently and in a team environment.
- Know, understand, and integrate the eight IKEA Key Values in my interaction with the store and service office teams as well as other stakeholders.
Capabilities:
- Leading
- Focus in costumer
- Interacting and presenting
- Analysing and interpreting
- Negotiating
- Improving
Additional Information
This position is based in Mexico City (Oceanía) and offers a rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective.
Because here opportunities arise and growth follows.
If you are interested to be part of our team please apply here!
https://www.ikea.com/mx/es/
