Company Description
DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms.
We have newly created roles delivering support to our customers through the legal process of contract, document and title exchange within our Conveyancing.com.au business.
Conveyancing.com.au is Australia's leading conveyancing-only law firm with offices across Australia and 5-day customer support. Conveyancing.com.au is leading the future of conveyancing with digital solutions to make it easier than ever to buy and sell property. Our lawyers, clerks and paralegals on the ground in Australia are supported by a team of dedicated sales, service and legal support professionals in our Manila office.
Job Description
The Legal Delivery Team is the engine room of DBC Philippines. Providing scalable, quality conveyancing support and services to buyers and sellers across the retail residential market, the Legal Delivery team works across all states in Australia and includes a large team of operational specialists in the Philippines.
We are looking for an experienced Conveyancing Paralegal to manage files from start to finish and support clients throughout the conveyancing process. The role includes handling client enquiries, preparing documents, completing settlements, and liaising with internal teams and external parties.
The successful candidate will follow company procedures, maintain confidentiality and data protection standards, and deliver work with a high level of accuracy and quality. Strong knowledge of conveyancing systems and processes is required, along with the ability to support training and knowledge sharing when needed.
Our ideal candidate will:
- Meet daily key performance requirements
- Manage assigned files efficiently
- Handle inbound and outbound client calls
- Respond to emails and SMS within SLA
- Ensure an excellent client experience in all communications
- Gather and input confidential client information accurately
- Coordinate with Australian lawyers for legal advice as needed
- Draft accurate invoices for service fees
- Maintain organized paper and electronic filing systems
- Interpret documents and take necessary actions for completion
- Follow policies to protect data and information confidentiality
Qualifications
You pride yourself on delivering great customer experiences and thrive in an environment where you can actively solve complex problems for customers. You confidently and quickly build relationships and give your customers confidence they’re in safe hands. You’re able to break down competing priorities autonomously to ensure you deliver to fixed deadlines. Highly organised, both your customers and your team know you can be depended on and are always reliable.
With a completed Bachelor’s degree you will have:
- A minimum of 2 years of experience in Australian conveyancing
- A proven track record of delivering exceptional customer service
- At least 2 years direct customer contact (written and phone based) experience working with AU, NZ, US or UK customers
- Free of personal commitments like pursuing further studies, taking licensure exams, etc.
- Ability to anticipate needs of team members and clients, and self initiative to meet those needs
- Strong written and verbal skills for regular communications to various stakeholders, including team members and clients
- Critical thinking skills and a proactive approach to problem solving
- Efficient – able to handle multiple demands while remaining flexible and adaptable to change
- Ability to act on strategies for solving problems and meeting objectives before being asked to do so
- Exceptional attention to detail
- Perseverance and commitment
- Ability to work alone as well as part of a high performing team
- Commercial awareness and desire to keep abreast of developments
- Integrity, ethical and moral behaviour regarding client confidences and information, company confidentiality, and overall team interactions
- Proficiency in Actionstep, PEXA and M365 applications
WORKING LOCATION AND REQUIREMENTS
This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
- conducive home office (free from noise and distraction)
- main internet: wired internet of at least 50mbps
- reliable back up internet: at least 10mbps speed
Additional Information
We’re excited to offer a competitive compensation package to the ideal candidate as we launch into an exciting phase of growth and opportunity. Join us on this ambitious journey and be part of something truly transformative!
