Company Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
As a result of strong demand for our services, we are now seeking to appoint a Service Manager based at our Brisbane office to support the Queensland Service Teams. The Service Manager is responsible for providing leadership to a team of Service Technicians and directing all operational field activities and resources in order to assist the Company in achieving agreed revenue, growth, profit and operational objectives including customer satisfaction.
Job Description
Day to day you will be required to:
Lead, coach and mentor the Field Service team in achieving the desired outcomes and operational effectiveness through their daily activities and effective collaboration and consultation with other departments to ensure successful completion of assigned work including special projects.
Ensure that Safety policies and procedures are adhered to at all times by coaching team members, discussing safety items and practicing safe work behaviours.
Maintain strong relationships with key customers and suppliers, through regular customer visits/ service reviews to retain loyalty with Konecranes and Demag products & services.
Plan and monitor field labour hours to maximize profitability and productivity.
Track sales leads brought in by field operatives (technicians and inspectors) and take appropriate action to help maintain customer satisfaction.
Review and approve technicians’ time entries ensuring that times submitted are accurate and can be allocated to the correct job numbers.
Plan and facilitate monthly service toolbox meetings with completion of minutes, attendance records, action plans and follow ups.
Ensure on-call and 24-hour response is available or negotiate other agreeable actions with customers.
Qualifications
The successful candidate will possess the following skills, qualifications and experience:
Trade-qualified as an Electrician or Mechanical Fitter or hold a tertiary qualification in Business Management or equivalent
Minimum of 3 years industry experience in a service-related management position
Intermediate computer skills with Microsoft programs including Word, Excel and PowerPoint
Demonstrated Superior Communication skills
Knowledge of Konecranes and Demag Service Products or an interest to learn.
Ability to plan work schedules effectively
Strong organisational skills
Ability to effectively and productively engage, motivate and inspire employees.
Additional Information
The offer
An attractive salary package
20% performance-based bonus
Fully maintained Company Motor Vehicle or Vehicle Allowance
Training provided
To be recognised and take advantage of hundreds of discounts and rewards through the MyKonecranes Rewards program.
Monthly team lunches
The chance to be part of a Global Organisation with international opportunities
A company who supports internal career growth
The chance to be part of a Global Organisation with international opportunities
A comprehensive training and development programs
Take the next step in your career with this global organisation today!
Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.
