Company Description
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is Aotearoa’s leading university with 9,000 staff supporting more than 46,000 students to achieve their ambitions. As one of New Zealand’s most enduring brands, the University leads the way in teaching excellence and research positively impacting the lives of its people, communities and society at large.
Job Description
Te Whiwhinga mahi | The opportunity
The role of Customer Service Representative within the Staff Service Centre at the University of Auckland is a pivotal position that will give you unrivalled exposure to the breadth of the University’s operations and successes. In this role, you will support a wide range of enquiries, including IT troubleshooting, General Staff queries, and Property Services requests, ensuring staff receive timely, accurate, and solution‑focused assistance across the University.
- Deliver excellent quality service, assistance and precise topical information to the University’s staff and other stakeholders
- Provide accurate information every time, and then ensuring all service requests are documented to a high standard
- Work within and contribute to our enthusiastic and energetic team spirit
This is a full-time (37.5 hours per week)
These positions are rostered. Our standard business hours are between 7.30 am to 6.00 pm Monday to Friday. We work 7.5 hours a day and start times will vary to accommodate operational demands.
The salary for this role is $55,634
For more detailed information, please refer to the Position Description.
Mō tō mātou rōpū | About the Team
Staff Services Division is focused on Services and Key Transactional activities for staff. Our Division includes the Staff Service Centre and General Administration Functions. The team you will be joining is a strong, supportive unit that is constantly striving for continuous improvement. We collaborate and work together to achieve our goals and ensure a great customer experience.
He kōrero mōu | About You
It is important that you bring a great attitude, with the ability to roll up your sleeves and deliver an exceptional experience to our customers. You will be calm under pressure and able to work in a fast-paced, volume-driven environment.
Important Skills | Nga Pūkenga Motuhake
- Min 2 years’ experience in a Call Centre, Help Desk or Customer facing role including troubleshooting.
- Answer customer queries and provide accurate information every time, and then ensuring all service requests are documented to a high standard.
- Have excellent verbal and written communication skills with great listening and interpretation skills.
- Be a team player
- Advantageous to have experience in ServiceNow, ServiceCloud or Maximo
- Experience and confidence with Office365, Exchange, Active Directory is essential
- Tertiary qualifications in an IT related field and equivalent relevant experience in a customer service or service desk environment
Additional Information
Me pēhea te tuku tono | How to apply
Applications must be submitted online, by the closing date of Sunday 22nd Feb, 2026 to be considered. Please include your cover letter and/or CV highlighting how you can meet the skills and experiences detailed above.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
