Company Description
About the Company
Accor is the largest Hotel Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle, across 40+ brands, including the Novotel, Sofitel, Ibis, Mercure, Mantra, Pullman & Raffles.
Our Business
Accor Plus is the most expansive travel, dining, and lifestyle loyalty program in Asia Pacific, supporting a paid membership base of over 460,000 smart travelers and lifestyle enthusiasts. Members enjoy 2 free nights each year, 30% off dining at Accor hotels, 15% off their stays globally across 4,600 hotels, automatic ALL Gold status and much more.
We are super excited to launch our brand new product Explorer with elevated benefits on 1 October. This is Accor Plus’ biggest change in over 30 years of business, making it the most exciting time to join us.
Job Description
This role is responsible for making high-volume outbound sales calls to customers who have previously stayed at Accor hotels, with a specific focus on the Singapore market. The successful candidate must communicate fluently and confidently in English, building rapport with customers while understanding their needs and presenting relevant Accor Plus membership benefits. Using the Accor Plus sales methodology, the role involves identifying opportunities, handling objections, and closing sales effectively. The position operates in a fast-paced, target-driven environment, requiring the ability to consistently meet daily performance goals, including completing 200 or more outbound dials within an eight-hour shift, while maintaining high-quality customer interactions and conversion standards.
Qualifications
In this role, you will be calling previous guests of an Accor Hotel, inviting them to join our award winning, paid Loyalty Membership Program. More specifically, you are expected to have:
Strong communication skills in English with the ability to adapt to different customers
Active listening and a genuine interest in understanding customer needs
Excitement about working in a sales environment, with uncappeIn this role, you will be calling previous guests of an Accor Hotel, inviting them to join our award winning, paid Loyalty Membership Program. More specifically, you are expected to have:
Strong communication skills in English with the ability to adapt to different customers
Active listening and a genuine interest in understanding customer needs
Excitement about working in a sales environment, with uncapped commissions
Proven experience in sales and/or customer facing
Coachability proven by consistently applying feedback to achieve improvement and success
Additional Information
