Community & Support Specialist - EST Time Zone (Remote Consultant)

IFTTT • Remote • 3w ago

Community (50%)

Manage and engage with users on Reddit, Discord, and App Store reviews
Respond to questions, posts, and feedback to foster a positive community experience
Help users discover new ways to get value from IFTTT Pro
Collaborate on campaigns and initiatives to boost community engagement
Identify patterns in community discussions that inform product and content improvements

Support (50%)

Efficiently triage support tickets IFTTT users
Assist users in building Applets, including using filter code (JavaScript)
Create, audit and improve help center documentation
Identify and reproduce technical issues, suggesting enhancements and improving user experience
Become an internal IFTTT expert who can answer product questions from colleagues

Qualifications

Prior experience managing online communities for software or SaaS products
Experience creating and editing help center or knowledge base content
Strong writing and communication skills
Passion for troubleshooting and problem-solving
Experience with community management across multiple platforms (Discord, Reddit, app stores, etc.)
Experience interacting with APIs and user authentication (OAuth 2)
Experience with JavaScript
Experience with CRM tools or email support (Zendesk preferred)
Experience working remotely
Fluency in written and spoken English

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