Introduce Soitec and context of the position
Join Soitec, the world leader in engineered substrates for the semiconductor industry. We design and manufacture innovative semiconductor materials that are critical for miniaturizing chips, boosting performance, and cutting energy consumption. Our materials power the mobile, digital, automotive, and industrial revolutions, found in everything from smartphones and data centers to connected devices and electric vehicles.
What does the job consist?
We are seeking a highly motivated and experienced Field Application Engineer to be the primary technical liaison for our key customers across the United States. This is a critical, high-impact role that places you at the intersection of our cutting-edge substrate technology and the world’s semiconductor leaders designing advanced analog, mixed-signal, power management, and RF devices.
This position offers a unique chance to work across all Soitec products and markets, giving you a comprehensive overview of our business and deep involvement with our customers' most innovative applications.
As a Field Application Engineer, you will serve as the expert technical consultant, customer advocate, and critical link between our customers and internal teams:
Technical Leadership & Customer Interface
- Primary Technical Contact: Act as the face of Soitec, owning all technical engagement with US customers, including world-leading semiconductor companies.
- Product Expertise: Maintain deep knowledge of silicon processing, defects, and quality control of Soitec substrates.
- Driving Adoption: Proactively communicate the technical benefits and value proposition of new and existing Soitec products to customer engineering teams and management.
- Presentations & Demos: Develop and deliver technical presentations, product demonstrations, and training sessions targeted at existing and prospective customer engineers.
Customer Advocacy & Project Management
- Internal Voice of the Customer: Serve as the central advocate for customer technical requirements and standards within Soitec.
- Cross-Functional Coordination: Coordinate technical services—liaising with Sales, Production, and Quality departments—on newly developed techniques, process improvements, and new product qualifications.
- Project Execution: Coordinate engineering development samples and manage new part qualifications from initial request through final approval.
- Strategic Planning: Collaborate on developing specific roadmap support plans to align Soitec’s future product development with key customer needs.
Quality, Risk, and Complaint Resolution
- Complaint Investigation: Lead the technical investigation of customer complaints and concerns regarding product quality and performance.
- Risk Assessment: Assist in the assessment of risk to customers associated with process changes and process control excursions.
- Data Analysis: Conduct and present statistical analysis (SPC, Cpk) of product and process control data.
Interactions & Environment
- External: Primarily customers technical and quality departments.
- Internal: Quality, Product Managers, and Sales teams across global sites.
- Work Style: This is a remote-based position requiring regular travel for customer site visits and internal team reviews (F2F).
Requirements & qualifications
- Bachelor’s degree in Materials Science, Physics, Engineering, Chemistry, or a closely related field.
- 8+ years of significant customer support management or Field Application Engineering experience within the semiconductor industry.
- Deep familiarity with silicon wafer processing, testing, and/or characterization techniques.
- Demonstrated knowledge of Material Characterization methods (e.g., SEM, SIMS, GOI, XRT, C-V, SRP, TEM).
- Expertise in statistical methods for process and product control (SPC, Cpk).
- Exceptional verbal and written communication skills with the proven ability to present complex technical information clearly to diverse audiences.
- A proactive, solutions-oriented approach to customer issues.
