The Role
We’re looking for a Client Success Manager who will be the primary face of Forward Push to our clients. In this role, you’ll own client relationships end-to-end, ensuring clear communication, strong alignment, and a consistently high-quality experience.
You’ll help clients understand what we’re doing, why we’re doing it, and how it’s working, while coordinating closely with internal teams to make sure execution matches expectations. This role is critical to client retention, satisfaction, and removing leadership from day-to-day client management.
Key Responsibilities
Serve as the primary point of contact for all matters related to assigned client accounts
Build and maintain strong, long-term client relationships through consistent communication
Lead client onboarding sessions and monthly review calls
Clearly communicate digital marketing strategies, performance, and results in a way that resonates with law firm clients
Proactively manage client expectations, address concerns, and escalate issues when appropriate
Balance and prioritize client requests while ensuring alignment with agreed scope and growth program goals
Collaborate with internal teams to ensure timely and successful delivery of campaigns, projects, and reports
Translate client discussions and approvals into clear internal action items
Support account-related tasks such as reporting, research, documentation, and data entry
Participate in internal initiatives that support retention, expansion, and overall agency growth
This Role Is for You If…
You enjoy owning client relationships and being trusted to manage them independently
You’re confident explaining marketing strategy and results to non-technical audiences
You’re proactive, organized, and comfortable managing multiple accounts
You can balance client needs with internal priorities and scope boundaries
You thrive in a remote, fast-paced, and collaborative environment
Qualifications & Requirements
At least 3 years of experience as a Client Success Manager in a digital marketing agency
Experience working with law firm clients is a plus
Solid understanding of digital marketing strategies, including SEO, PPC, Content marketing, and Social Media Marketing)
Proven ability to clearly and concisely communicate marketing strategies and campaign results
Experience with tools such as Search Atlas, SEMrush, and/or Ahrefs is a plus
Proficiency in Google Analytics and Google Search Console
Ability to create and present GPT prompts
Familiarity with GoHighLevel (GHL) is is a plus
Excellent English written and verbal communication skills with strong attention to detail
Highly organized, with the ability to manage multiple clients and priorities efficiently
Creative problem-solving mindset and comfort generating ideas to address client needs
Self-starter who works independently with minimal supervision
Why Join Forward Push
Fully remote team
Supportive, growth-oriented environment
Opportunity to make a visible impact
Career development support
A team that values collaboration, creativity, and results
How to Apply
To apply, send us an email and include:
Your relevant experience handling clients
How you approach client communication and ownership
An example of managing client expectations successfully
