Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are looking for a Senior GIS Technical Lead and Support Engineer to join our growing team! The Senior GIS Technical Lead & Support Engineer is the organization’s SME for geospatial systems, fiber network design data, and technical support across all platforms of the GIS IQGeo network infrastructure system. This role owns the IQGeo ecosystem, ensures system readiness, resolves complex engineering & logic issues, and enables the engineering, construction, planning and operations teams to execute efficiently. This is a senior technical authority responsible for raising the quality bar, setting standards for vendors, mentoring peers, and serving as the escalated problem solver across Engineering, Construction, Finance and Operations.

As Senior GIS Technical Lead and Support Engineer, your duties and responsibilities will include:

Technical Ownership of GIS Platforms

Serve as the senior technical authority for IQGeo, all platforms
Direct interface/ liaison with IQGeo system developers
Configure layers, data models, rulesets, and integrations
Establish and enforce GIS and design standards across the organization
Drive system improvements that increase accuracy, speed, and data reliability
Owner of UAT testing requirements for system performance & agility

Advanced Engineering Support & Problem Resolution

Provide expert-level review and troubleshooting for fiber designs, redlines, routing issues
Resolve escalated issues from engineering, construction, operations and PMO
Interpret and correct data anomalies in address datasets, premise mapping, and network topology
Deliver clear, actionable solutions—often under tight timelines

Design Quality Assurance (QA/QC)

Perform deep-dive technical validation of IQ enhancements
Identify risks, errors, conflicting routings, and incomplete or inaccurate elements
Own the quality gate before IQGeo changes put in production.
Handle Tier I, II, III updates in-house
Oversee UAT testing for IQ Tier IV enhancements
Maintain version control, change management, and documentation of data workflows

Cross-Functional Technical Partner

Support cross-functional teams (Network Engineering, Construction, Operations, Finance, PMO) with high-complexity spatial and design insights
Participate in build-readiness reviews and design strategy sessions
Provide data and technical guidance that influence priority decisions

Training, Mentorship & Best Practices

Train engineers, surveyors, and field teams on GIS usage, standards, and troubleshooting
Create documentation, SOPs, and guides for repeatable processes
Serve as the go-to mentor for junior and mid-level GIS or design engineers

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

5–8+ years of experience in GIS within telecom, utilities, or infrastructure
Mastery of IQGeo, ESRI ArcGIS, QGIS, or similar systems
Strong understanding of fiber network architecture, OSP design, and construction workflows
Proven expertise reviewing and troubleshooting fiber designs
Ability to solve complex data problems with minimal oversight
Excellent communication skills—translating technical detail for non-technical audiences

BONUS POINTS FOR:

Experience in large-scale FTTH/FTTP builds, ideally in ILEC or startup environments
Familiarity with API integrations, automation scripting (Python, SQL), or FME
Experience creating GIS-based analytics or dashboards for leadership

#LI-GF1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices:

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Senior GIS Technical Lead and Support Engineer