Company Description

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.

BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.

BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.

BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.

We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.

Learn more at betsol.com

Job Description

Cloud & Infrastructure

Design, operate, and optimize AWS and Azure infrastructure in a hybrid cloud environment.
Improve performance, reliability, and cost efficiency through proactive optimization and capacity planning.
Perform lifecycle management, scalability improvements, and infrastructure modernization initiatives.
Act as a senior escalation point for complex infrastructure issues.

Systems Reliability & Operations

Participate in on-call rotation and lead incident response efforts.
Own monitoring and alerting using tools such as CloudWatch and related observability platforms.
Drive root cause analysis for recurring issues and implement long-term reliability fixes.
Reduce operational effort through automation and proactive improvements.

Endpoint Support & Operations

Facilitate employee onboardings and offboardings, including system setup, access provisioning, asset handover, and recovery.
Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware.
Provide escalation-level technical support for desktops, laptops, printers, scanners, and other end-user devices.
Troubleshoot and resolve complex hardware, software, OS, and peripheral-related incidents and service requests.
Deploy and maintain endpoint protection solutions (e.g., Intune, antivirus); detect and remove malware or viruses.
Deliver timely resolution while maintaining high customer satisfaction.

Ticket & Service Management

Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.
Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures.
Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices.

Identity, Access & Corporate Systems

Administer Active Directory, Entra ID, and Okta, including identity integrations.
Implement and maintain IAM, RBAC, and access controls aligned with Zero Trust principles.
Support core enterprise services including Group Policy, DNS, and DHCP.
Configure user profiles, email accounts, and system policies as required.

Automation & Infrastructure as Code

Build and maintain infrastructure using Terraform.
Develop automation using PowerShell, Bash, and Python.
Integrate infrastructure workflows into CI/CD pipelines (e.g., GitHub Actions).
Identify and eliminate manual processes through automation.

Network & Connectivity Support

Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
Configure and support network and local printers.
Coordinate with network and security teams for escalations related to infrastructure issues.

Security & Compliance

Support endpoint security, vulnerability management, and CSPM initiatives.
Integrate logs and security signals into SIEM platforms (e.g., Rapid7).
Partner with Security on remediation and risk reduction efforts.
Help reduce audit findings and improve overall security posture.
Follow IT policies, security standards, and compliance requirements.

Asset, Inventory & Lifecycle Management

Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal.
Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc.
Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares.
Support e-waste management and e-recycling activities in compliance with company policies.

Collaboration, Documentation & Leadership

Collaborate with Security, App & Dev teams, Helpdesk, clients, and vendors.
Serve as a senior technical escalation point within a small IT team.
Mentor teammates and contribute to operational best practices.
Drive reduction of technical debt and infrastructure backlog.
Create and update technical documentation, SOPs, and knowledge base articles.

Proactively identify opportunities to improve processes, automation, and service delivery.

Qualifications

7+ years of experience in Systems Engineering, Infrastructure, Cloud Operations, or equivalent System Administration roles.
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
Mastery of Windows Server and Linux operating systems, including installation, configuration, and troubleshooting.
Mastery of AWS and Azure cloud platforms.
Proficiency with Terraform, PowerShell, Bash, Python, and CI/CD pipelines (e.g., GitHub Actions).
Strong knowledge of Windows OS desktop/laptop hardware and software troubleshooting.
Hands-on experience with printer configuration, email setup, Wi-Fi, VPN, and LAN connectivity issues.
Familiarity with ITSM tools (ServiceNow, Jira, etc.) and CMDB-based asset management.
Working knowledge of ITIL processes: Incident, Request, Problem, and Change Management.
Networking fundamentals (routing, firewalls, VPNs).
Excellent oral and written communication skills with the ability to interact with global users.

Preferred Qualifications

Cloud certifications (AWS, Azure).
Experience with Intune / endpoint management.
Security or SRE background.
MCSE, MCITP, MCTS, or equivalent certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

BETSOL

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